Customer Service and Support

After Sales Support

Providing our customers with an excellent ownership experience is extremely important to us at Ducom Instruments. Since inception, we have focused our efforts on building technically sound test instruments that are designed for years of trouble free testing. Our servicing and maintenance team comprises of experienced and skilled engineers that are equipped to handle mechanical, electronics and/or software maintenance requests. Using innovative techniques and use of the latest technologies, Ducom Instruments works with its customers to provide the quickest and most cost effective after sales support options for a trouble free ownership experience.

Standard Services
  • Installation & Training
  • Calibration Services
  • Remote & On-Site Service
  • Extended Warranty
  • Annual Maintenance Contract

Need help with your test instrument?
Contact Ducom Instruments customer support, with details of your service request. We respond to most service requests within 24 to 48 hours on business days.

For quick response, please complete our support request form and return it to us.

Support Request Form

Customer Services

Academic Courses and Workshops

Ducom partners with academic institutions worldwide to teach courses on tribology. We also organize workshops where attendees get the unique opportunity work hands-on, on a variety of tribometers ranging from standard pin on disk type instruments to other very exotic systems.

Specialized Courses for Industries

Ducom also works together with industries to develop and deliver specialized courses on aspects of tribology and related testing, that is relevant to the specific industry.

Tribology Consulting

With experience of having worked with thousands of tribologists and a variety of tribology problems and characterization requirements, experts from Ducom Instruments bring their valuable experience to consult on your tribology and characterization related problems.